Please note that there are some slight delays at the moment in shipping due to a high volume of orders. This will only impact some orders.
Emamaco is proudly owned and operated in Australia.
Emamaco is based in Melbourne. Our offices are located in Brighton and we ship out of our warehouse and offices at 1/3 Palomo Drive in Cranbourne West, Victoria.
All orders are shipped from our warehouse in Melbourne using Australia Post or special courier.
We try to ship orders out as fast as possible. If you order before 12 noon on a business day we will likely ship your order the same day. Otherwise it will likely ship the next business day. Please note during busy peak times there may be a few days delay in sending orders.
We will ship directly to you from our warehouse in Australia, the time it takes will vary based on where you are.
Estimated shipping times from Australia Post, if you are in:
1-5 business days
For international shipping below please expect some delays as there are less available flights due to COVID-19:
- USA - shipping will take 3-10 business days
- UK - shipping will take 5-12 business days
- Most of Europe - shipping will take 5-15 business days
- Rest of world - will depend on your location
Express Shipping available for some locations and will be shown as an option on checkout.
Please note that during large sales events, due to a large amount of orders the shipping of orders may be delayed.
Unfortunately, as the world still battles this pandemic, international orders may be delayed.
For further assistance, or help tracking your order please contact us through our contact page here.
Please note that once a postal service takes ownership of your parcel for delivery it is out of our control if it is delayed or goes missing. Of course, we will do all we can to expedite delivery on delayed parcels and we will resend any deemed lost by the postal service. Our standard refund policy applies to delayed or lost postal items.
Please note that some countries charge customs, duties and taxes when sending internationally from Australia. The payment and understanding of these fees is the responsibility of the purchaser.