emamaco is proudly owned and operated in Australia.
Emamaco is based in Melbourne. Our offices are located at 147A church street Brighton. Entrance is via male street brighton.
Unfortunately, due to the extended lockdowns in Melbourne, we no longer operate a store here.
All orders are shipped from our warehouse from our sydney location using Australia Post or special courier.
We try to ship orders out as fast as possible. If you order before 12 noon on a business day we will likely ship your order the same day. Otherwise it will likely ship the next business day. Note that during a huge sales event there may be a few days delay in sending orders.
We will ship directly to you from our warehouse in Australia, the time it takes will vary based on where you are.
Estimated shipping times from Australia Post, if you are in:
- Australia - FREE Standard shipping for orders over $100
1-5 business days
For international shipping below please expect some delays as there are less available flights due to COVID-19:
- USA - shipping will take 3-10 business days
- UK - shipping will take 5-10 business days
- Most of Europe - shipping will take 5-15 business days
- Rest of world - will depend on your location
Express Shipping available for some locations and will be shown as an option on checkout.
Please note that during large sales events, due to a large amount of orders the shipping of orders may be delayed.
Please note that COVID-19 may impact shipping times. Within Australia, as of Jan 2021 the situation has calmed enough that shipping times above are quite accurate. So yes you should get your emamaco gear within the above timeframes!
Unfortunately, as the world still battles this pandemic, international orders may be delayed.
For further assistance, or help tracking your order please contact us through our contact page here.
Please note that some countries charge customs, duties and taxes when sending internationally from Australia. The payment and understanding of these fees is the responsibility of the purchaser.