Full Price items: First Purchase Store Credit

Bought an item and its not the right size? We won't ask you to return your items - thats wasteful, instead we will give you store credit for the purchase price for 1 product. We can do this once per customer. We just ask that you donate or pass on the item that wasn't right for you.

Sale Items: No returns for change of mind

We do not accept returns, exchanges, refunds, or store credit for change of mind. This includes (but isn’t limited to) ordering the wrong size, preference changes, “it doesn’t suit me”, or buying multiples to try on at home. This includes items purchased using a discount code, items on sale, and any items purchased for less than the listed full price.

Why we’re doing this

Returns aren’t just a customer service feature. They create a large global footprint through extra transport and packaging. UNCTAD has cited estimates that e-commerce returns in the United States alone can drive around 24 million tonnes of CO₂ (from transport and packaging) in a year. Source: UNCTAD (Digital Economy Report 2024, Chapter 5)

For scale, the US EPA estimates a typical passenger vehicle emits about 4.6 tonnes of CO₂ per year—so 24 million tonnes is in the order of ~5.2 million cars’ annual emissions. Source: US EPA

Packaging is part of the problem too. UN-linked sources commonly cite around 5 trillion plastic bags used globally each year. Source: UNFCCC UNEP estimates 19–23 million tonnes of plastic waste leak into aquatic ecosystems annually, often described as the equivalent of ~2,000 garbage trucks per day. Source: UNEP

Many brands build “free returns” into the cost of goods and ship products twice. We’d rather keep the focus on thoughtful purchasing, clear fit guidance, and less waste overall.

We’ll help you choose before you buy

If you’re unsure, we strongly recommend using the fit tools and guidance on our site before checkout:

• AI sizing advice (available on our website) to reduce guesswork and improve size selection.
  Note: This helps, but it is not a guarantee of perfect fit.
• Product page fit notes, including guidance and any model/customer cues provided.
• Contact us before purchasing if you have questions about sizing or fit.

Faulty items, damaged in transit, or order errors

Your rights under Australian Consumer Law are not affected by this policy.

• Faulty or damaged items: If you believe an item has a manufacturing fault or arrived damaged, email support@emamaco.com as soon as possible with your order number, a description, and clear photos. We’ll assess and resolve in line with ACL.
• Wrong item sent / missing item: Contact us promptly and we’ll fix it.

Underwear and hygiene

For hygiene reasons, underwear is not eligible for change-of-mind returns.

Cancel or amend orders

Once an order is placed it moves into processing quickly. For this reason we are unable to cancel or amend orders once they are placed.

Grandfathering for orders placed before 28 February 2026

If your order was placed before 28 February 2026, you remain eligible for store credit for change of mind under the original returns rules below.

Original returns rules (store credit only for pre-28 Feb 2026 orders)

• Submit your return request within 10 days of receiving your order.
• Return items must be unworn, unwashed, unsoiled and in original condition.
• All original tags must remain attached and Emamaco branded bag undamaged (where applicable).
• Items must be returned within 30 days of receiving them.
• Return shipping is paid by the customer and is not reimbursed.
• Underwear is not eligible for change-of-mind returns for hygiene reasons.
• Final sale items are not eligible.

If you believe you are within the eligible timeframe but have trouble lodging a return request, please email support@emamaco.com on the same day.